Refund and Return Policy
Returning Merchandise
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We offer FREE RETURNS to all our customers.
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All returns are accepted as long as the request is made to return the item within 15 days of receiving the merchandise.
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Once approved we will generate the FREE UPS prepaid label, we will email you with the label attached.
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Just print the label, attach it to any box/package and return the itemsĀ & drop it off to any locations accepting UPS packages.
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You will have 15 days to send the item back for full refund once you receive the free return label.
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Once we receive the items back we will process the return and refund the balance back to your method of payment.
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Please note free return labels are available for items being shipped within 48 continental states only.
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Please contact us here support@ccdivadesigns.com to receive an RMA# for your return or fill out the form below.Ā
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Please include your Order#, items returning, and the reason for the return.
Please note:
1. You will have 15 days to return the package. If the package is returned after 15 days it is subject to a 20% restocking fee.
2. All returns are processed within 1-2 business days after we receive the package.
3. We will process a refund back to your account (credit card or debit card) after the return has been accepted.
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Nonrefundable items
Returned items from the following categories are not accepted: Cosmetics, Undergarments, Hosiery
"SALE" CATEGORY
All items from the sale category are final sale. These items can not be returned for refund or exchange.
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PleaseĀ contact usĀ if you have any questions about our return policy by email atĀ support@ccdivadesigns.com or by phone Ā šāŖ(609) 451-1285ā¬.