Refund and Return Policy
Returning Merchandise
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We offer FREE RETURNS to all our customers.
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All returns are accepted as long as the request is made to return the item within 15 days of receiving the merchandise.
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Once approved we will generate the FREE UPS prepaid label, we will email you with the label attached.
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Just print the label, attach it to any box/package and return the items & drop it off to any locations accepting UPS packages.
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You will have 15 days to send the item back for full refund once you receive the free return label.
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Once we receive the items back we will process the return and refund the balance back to your method of payment.
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Please note free return labels are available for items being shipped within 48 continental states only.
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Please contact us here support@ccdivadesigns.com to receive an RMA# for your return or fill out the form below.
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Please include your Order#, items returning, and the reason for the return.
Please note:
1. You will have 15 days to return the package. If the package is returned after 15 days it is subject to a 20% restocking fee.
2. All returns are processed within 1-2 business days after we receive the package.
3. We will process a refund back to your account (credit card or debit card) after the return has been accepted.
Nonrefundable items
Returned items from the following categories are not accepted: Cosmetics, Undergarments, Hosiery
"SALE" CATEGORY
All items from the sale category are final sale. These items can not be returned for refund or exchange.
Please contact us if you have any questions about our return policy by email at support@ccdivadesigns.com or by phone 📞(641) 715-3900